Assisted Account Recovery

After creating the request, complete these steps with Support:

1. 01Contact Support and send them the Recovery Request ID shown on this page.
2. 02After Admin verifies and approves the request, Support gives you a 6-character recovery code.
3. 03After Support sends the code, return to this same browser within 10 minutes to enter it and finish recovery.

Your request is approved. Complete the final steps in the form beside this guide:

1. 01Enter the code from Support in the “Recovery Code” field.
2. 02Enter a new password and confirm it in the field beside it.
3. 03Select “Change password”; you can then sign in to your account.